Shipping policy
Place your order by 17:00, and we'll dispatch it the following business day. Enjoy free shipping within the Netherlands. For Europe €12.95, while the rest of the world incurs a €19.95 fee. Customers outside Europe are responsible for any import tax charges
Refund policy
Our return policy allows you 30 days from the receipt of your item to initiate a return. To qualify, the item must remain in its original condition – unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.
Upon receiving and examining your return, we'll inform you about the approval status of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please ship your item to the address provided below and email the tracking code to info@monterofficial.com:
Kindly include your name and address on the return package. You are responsible for covering the shipping expenses associated with returning your item.
Please be aware that shipping and return costs are non-refundable. Follow the steps carefully to ensure a prompt processing of your return.
Track your order
Order nummer:
Email: